Frequently Asked Questions
All our garages are equipped with license plate recognition. This means that your car's license plate number is scanned when entering and printed on your parking ticket. Have you paid your parking ticket? Then your license plate will be scanned again by the camera at the exit terminal. The barrier will then open automatically for you.
Are you a subscriber or do you use Mobile Parking and have you activated license plate registration? Then, after scanning the license plate, the barrier will automatically open for you when you drive in and out.
Sometimes it happens that the license plate recognition does not work. This may be due to a system malfunction or an illegible license plate, for example. Therefore always keep your parking ticket, season ticket or other passes/tokens at hand.
- You can enter P-Oldehove and P-Oosterstraat with a vehicle with a maximum height of 2.20 metres.
- The P-Hoeksterend and P-Zaailand are accessible for vehicles with a height of up to 2.10 metres.
- P-Klanderij is suitable for vehicles with a height of up to 2 metres.
You can always exit in all our parking garages if you have a valid parking card. At the pedestrian entrance of our parking garages you will find a card reader for your parking card and subscription card. Hold your parking ticket with the barcode about 10 cm in front of the red glass and the access door will open. Are you a season ticket holder or do you use city parking? Then hold your card in front of the eP logo and/or the logo. Is this not working or do you have questions? Then press the Information button on the card reader.
Important : always take your parking card, Mobile Parking card or subscription card with you to gain access to the parking garage after closing time.